WHAT IS YOUR RETURN & EXCHANGE POLICY?

All in-store and online purchases (except for final sale items) are eligible for a full refund within 30 days of order delivery. Goods marked as FINAL SALE are not eligible for return or exchange. All returns and exchanges must be free from wear, stains, odor, or any other condition that would prevent the item from being sold as new. Products must be returned in their original packaging, and we cannot accept shoes sent back in damaged or taped boxes. Any items that are not in sellable condition will be returned to the sender or refused without a refund.

HOW DO I RETURN OR EXCHANGE AN ITEM?

To make a standard exchange, please visit our Returns Center and follow the prompts which will lead you to select either 'return' or 'exchange' for each specified item.

To see our full FAQ, please click here.

WHAT ARE YOUR SHIPPING RATES?

We offer free domestic shipping for orders over $200 & charge a $12 flat rate fee for orders under $200. Orders less than $2,000 will be shipped via USPS Ground Advantage unless otherwise requested. Orders over $2,000 will be shipped via UPS Ground and require signature unless otherwise requested. 

HOW CAN I CHANGE MY ORDER?

Please email us any order change requests to weborders@stagprovisions.com or call us at (512) 939-3911 & we’ll do our best to accommodate your request. We are unable to make changes on any orders that have already been shipped. 

WHAT IS YOUR SHIPPING & HANDLING POLICY?

We do our best to ship orders within 24 hours of order placement. In most cases orders received on weekends, holidays, and after noon CST will be processed and shipped the next business day. 

WHAT IS YOUR INTERNATIONAL RETURN POLICY?  

International customers are responsible for all return shipping costs. We do not have the ability to provide international return shipping labels at this time.

To see our full FAQ, please click here.