FAQ & Customer Service

What's your phone number?

Online: 512.939.3911
Austin - South Congress: 512.373.7824
Venice, California: 310.450.1991
Dallas, Texas: 214.599.2143
Austin - Domain Northside: 512.339.6868

What are your hours of operation?

Online
Monday - Friday: 10:15am - 4pm CST

Stores
Monday - Sunday: Noon - 6pm Local Time

What is your address?

Austin - South Congress: 1423 South Congress Ave., Austin, TX 78704
Venice, California: 1338 Abbot Kinney Blvd., Venice, CA 90291
Dallas, Texas: 3130 Knox St., Suite 110, Dallas, TX 75205
Austin - Domain Northside: 11700 Domain Blvd., Austin, Texas 78758

What's your email address?

Online: weborders@stagprovisions.com
Austin - South Congress:
austin@stagprovisions.com
Venice, California: venice@stagprovisions.com
Dallas, Texas:
dallas@stagprovisions.com
Austin - Domain Northside:
domain@stagprovisions.com

What are your shipping rates?

We offer free shipping via USPS for most domestic orders. It's $25 for Canada and Mexico. We ship to the rest of the world for $30, flat rate using DHL Express. 

Do you ship internationally?

Sure do. It's $25 for Canada and Mexico and we ship to the rest of the world for $30, flat rate. All orders are shipped via DHL Express. Please note, international customers are responsible for both incoming and outgoing shipping costs, duties, customs fees, and taxes on all orders.

Where do you ship from?

Orders are primarily processed and shipped from our store in Austin, Texas. In some circumstances, orders will be fulfilled from multiple stores based on inventory availability.

How can I change my order?

You can send changes to weborders@stagprovisions.com or give us a call directly at 512.939.3911. We will be happy to make changes to your order as long as it hasn't been shipped yet. And then, of course, we'll figure something out.

How are taxes calculated on online orders?

Due to state laws, we currently collect taxes on orders shipping to the following states; California, Georgia, Illinois, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia and Washington.  

What if the item I want is sold out?

If the item you want is sold out, please write to us at weborders@stagprovisions.com. There’s a chance we may get the product you’re interested back in stock and we’ll do all we can to get it to you.

What is your shipping & handling policy?

We do not ship to multiple addresses per order. We do our best to pull, pack and ship orders within 24hrs of placement. In most cases orders received on weekend days, holidays, and after 12:00 noon EST will be processed and shipped within 48 hours. Shipping timelines may vary during high volume periods.

What is your return/exchange policy? How do I return an item?

If for any reason you would like to return the item or items you've purchased from stagprovisions.com, please visit stagprovisions.com/returns and follow the instructions.

For domestic customers returning goods to STAG, we'll provide you with a prepaid shipping label and will deduct the cost of the shipping label from your refund amount.

International customers are responsible for both incoming and outgoing shipping costs, duties, customs fees, and taxes on returned items.

Once you've initiated your return and received your shipping label, please send your merchandise (free from wear, stains, odor, or any condition that would prevent them from being sold as new) back to STAG within 30 days of the date you placed your order.

Upon receipt of your returned goods, we'll handle your return or exchange as requested. Refunds will be credited to the original form of payment minus applicable shipping fees.
Some exclusions apply to One and Done sale items - find out more here.

All items purchased at STAG’s brick and mortar locations are eligible for store credit or exchange only.