FAQ & Customer Service

What's your phone number?

Online: (512) 939-3911

Austin, Texas (South Congress): (512) 373-7824

Austin, Texas (Domain Northside): (512) 339-6868

Dallas, Texas: (214) 599-2143

 

Daughters: (512) 614-1600

What are your hours of operation?

Online Customer Service
Monday - Friday: 10:15am - 5pm CST

STAG Store Locations
Monday - Saturday: 11am - 7pm CST
Sunday: 11am - 6pm CST
 
Daughters

Thursday - Sunday: Noon - 6pm CST

What is your address?

Austin, Texas (South Congress): 1423 South Congress Ave., Austin, TX 78704
Austin, Texas (Domain Northside): 11700 Domain Blvd., Austin, Texas 78758
Dallas, Texas: 3130 Knox St., Suite 110, Dallas, TX 75205

Daughters: 1210 S Congress Ave, Austin, TX 78704

What's your email address?

Online: weborders@stagprovisions.com
Austin - South Congress:
austin@stagprovisions.com
Austin - Domain Northside:
domain@stagprovisions.com
Dallas, Texas: dallas@stagprovisions.com

Daughters: info@shopdaughters.com

What are your shipping rates?

We offer FREE domestic shipping for orders over $50! We charge a $5 flat rate fee for orders under $50. It's $25 for shipping to Canada and Mexico. We ship to the rest of the world for a $30 flat rate fee using DHL Express, except for orders going to Russia where we ship with USPS. Items that are marked as Additional Shipping will require a shipping quote once the order has been placed. 

Do you ship internationally?

We sure do. It's $25 for our neighbors in Canada & Mexico and we ship to the rest of the world for $30, flat rate. All orders are shipped via DHL Express, except for orders going to Russia where we ship with USPS. Please note: international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, customs fees, and taxes. Customers are responsible for following all of their local requirements with the applicable local agencies.  

For any international orders that are refused on delivery, we will process a refund for all goods once they are received by STAG less the original shipping fee plus a 10% restocking fee. 

Where do you ship from?

Orders are primarily processed and shipped from Austin, Texas. In some circumstances, orders will be fulfilled from multiple STAG store locations based on inventory availability. The majority of Daughters orders are shipped from the flagship Daughters store in Austin, Texas. 

How can I change my order?

We'll do our best to act on changes sent to weborders@stagprovisions.com or via phone at 512.939.3911. We are unable to make changes on any orders that have already been shipped. Customers are responsible for any change of address, package intercept fees or loss of goods if an incorrect address has been entered at checkout. 

How are taxes calculated on online orders?

Due to state laws, we currently collect taxes on orders shipping to the following states; California, Georgia, Illinois, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia and Washington. This list is subject to change - please contact us directly for up to date information. 

What if the item I want is sold out?

If you missed out you can always write to us at weborders@stagprovisions.com. There is always a chance that we may get the product you’re interested in back in stock. The best way to stay up to date on product deliveries and new arrivals is to sign up for our email newsletter and to follow us on Instagram.

What is your shipping & handling policy?

We do our best to pull, pack and ship orders within 24hrs of placement. In most cases orders received on weekends, holidays, and after noon CST will be processed and shipped the next business day. Please note that we do not ship to multiple addresses per order and that our shipping timelines may vary during high volume periods. 

What is your return/exchange policy? How do I return an item?

If for any reason you would like to return an item you've purchased from our online store please visit stagprovisions.com/returns and follow the instructions.

For domestic customers returning goods to STAG, we'll automatically provide you with a prepaid return shipping label the value of which will be deducted from your total refund once your return has been processed. If you would prefer to organize your own shipping label, please reach out to us at weborders@stagprovisions.com

Please send all merchandise back to STAG within 30 days of you order date. All returns and exchanges must be free from wear, stains, odor, or any other condition that would prevent the item from being sold as new. Any items that are not in sellable condition will be returned to the address on the original order without a refund. 

Refunds will be credited to the original form of payment minus applicable shipping fees. If the original form of payment is no longer valid we will only be able to offer store credit for the goods returned. 

Some exclusions apply to One and Done sale items - find out more here.

INTERNATIONAL PURCHASES - PLEASE NOTE 

International customers are responsible for all return shipping costs. We do not have ability to provide international return shipping labels at this time.

International customers are responsible for all duties, customs fees, and taxes as well as an additional flat rate shipping charge on all outgoing exchange shipments. 

For any international orders that are refused on delivery, we will process a refund for all goods once they are received by STAG less the original shipping fee plus a 10% restocking fee. 

IN STORE PURCHASES

All items purchased at STAG’s brick and mortar locations are eligible for store credit or exchange only.