FAQ & Customer Service

What's your phone number?

Online: 512.939.3911 (9am - 5pm CST, Monday-Friday)
Austin - South Congress: 512.373.7824
Venice, California: 310.450.1991
Dallas, Texas: 214.599.2143
Houston, Texas: 832.667.8211
Austin - Domain Northside: 512.339.6868

What are your hours of operation?

Online
Monday - Friday: 9am - 5pm

Austin - South Congress & Venice
Monday - Thursday: 11am - 7pm
Friday & Saturday: 11am - 8pm
Sunday: 11am - 6pm

Dallas & Houston
Monday - Thursday: 11am - 7pm
Friday & Saturday: 11am - 8pm
Sunday: 11am - 6pm

Austin - Domain Northside
Monday - Saturday: 10am - 8pm
Sunday: 11am - 6pm

What is your address?

Austin - South Congress: 1423 South Congress Ave., Austin, TX 78704
Venice, California: 1338 Abbot Kinney Blvd., Venice, CA 90291
Dallas, Texas: 4525 Cole Ave, Suite 140, Dallas, TX 75205
Houston, Texas: 2614 Westheimer Rd., Houston, TX 77098
Austin, Domain Northside: 11700 Domain Blvd., Austin, Texas 78758

What's your email address?

Online: weborders@stagprovisions.com
Austin - South Congress:
austin@stagprovisions.com
Venice, California:
venice@stagprovisions.com
Dallas, Texas:
dallas@stagprovisions.com
Houston, Texas:
houston@stagprovisions.com
Austin - Domain Northside:
domain@stagprovisions.com

What are your shipping rates?

We offer free shipping via USPS for domestic orders over $150. For orders under $150, we charge a flat rate shipping & handling fee of $12.50. It's $25 for Canada and Mexico. We ship to the rest of the world for $30, flat rate. Express shipping is available domestically for $30.

Where do you ship from?

Orders are primarily processed and shipped from our store in Houston, Texas. In some circumstances, orders will be fulfilled from other stores based on inventory availability.

How can I change my order?

You can send changes to weborders@stagprovisions.com or give us a call directly at 512.939.3911. We will be happy to make changes to your order as long as it hasn't been shipped yet. And then, of course, we'll figure something out.

How do you calculate sales tax for web orders?

Sales tax is only applied to orders shipped within the states of Texas & California. We don't charge sales tax on out of state shipments.

What if the item I want is sold out?

If the item you want is sold out, please write to us at weborders@stagprovisions.com. There’s a chance we may get the product you’re interested back in stock and we’ll do all we can to get it to you.

What is your shipping & handling policy?

We do not ship to multiple addresses per order. Orders received on weekend days, holidays, and after 12:00 noon EST will be processed and shipped within 48 hours. 

What is your return/exchange policy? How do I return an item?

If for any reason you would like to return the item or items you've purchased from stagprovisions.com, please visit stagprovisions.com/returns and follow the instructions.

For domestic customers returning goods to STAG, we'll provide you with a prepaid shipping label and will deduct the cost of the shipping label from your refund amount.

International customers are responsible for both incoming and outgoing shipping costs, duties, customs fees, and taxes on returned items.

Once you've initiated your return and received your shipping label, please send your merchandise (free from wear, stains, odor, or any condition that would prevent them from being sold as new) back to STAG within 30 days of the date you placed your order.

Upon receipt of your returned goods, we'll handle your return or exchange as requested. Refunds will be credited to the original form of payment minus applicable shipping fees.
Some exclusions apply to One and Done sale items - find out more here.

All items purchased at STAG’s brick and mortar locations are eligible for store credit or exchange only.