FAQ & Customer Service

What’s your phone number?

Online: (512) 939-3911
Austin, Texas: (512) 373-7824
Dallas, Texas: (214) 599-2143

Daughters: (512) 614-1600

What are your hours of operation?

Online Customer Service
Monday - Friday: 9am - 5pm CST

*Please note that during periods of high volume, response times may vary. For a more efficient response, we suggest reaching out via email. This allows your inquiry to join our queue and, in many cases, we can start working towards a solution faster.

STAG Austin
Monday - Thursday: 11am - 7pm CST
Friday & Saturday: 11am - 8pm CST
Sunday: 11am - 6pm CST

STAG Dallas
Monday - Saturday: 11am - 7pm CST
Sunday: 11am - 6pm CST

7 Days A Week: 11am - 6pm CST

What is your address?

Austin, Texas: 1423 South Congress Ave., Austin, TX 78704
Dallas, Texas: 3130 Knox St., Suite 110, Dallas, TX 75205

Daughters: 1210 S Congress Ave, Austin, TX 78704

What's your email address? 

Online: weborders@stagprovisions.com
Austin, Texas: austin@stagprovisions.com
Dallas, Texas: dallas@stagprovisions.com

Daughters: info@shopdaughters.com

Who should you contact for press inquiries? 


Can I pay over the phone? 

Please note we cannot accept phone payments. We can assist with inquires and creating invoices to payout online over the phone.

How are taxes calculated on online orders?

Due to state laws, we currently collect taxes on orders shipping to the following states; California, Georgia, Illinois, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia and Washington. This list is subject to change - please contact us directly for up to date information.

How do Shop Pay installments work? 

If you placed an order using Shop Pay Installments and have any questions, please see Shop Pay Installments FAQ.

How does your sizing work? 

We are proud to carry a variety of different brands, and therefore our brands have variation among size runs. While we don’t have a standard size chart due to individual production by each label, we provide specific measurements for size Medium as a reference point for each garment. 

We suggest comparing product measurements to a favorite or commonly worn garment you have at home. Please note that all measurements are taken flat without stretching. If you need any further assistance with our products, our Customer Service team is available to offer advice and provide additional measurements for you at weborders@stagprovisions.com. 

What if the item I want is sold out?

If you missed out you can always write to us at weborders@stagprovisions.com. There is always a chance that we may get the product you’re interested in back in stock. The best way to stay up to date on product deliveries and new arrivals is to sign up for our email newsletter and to follow us on Instagram.


- Orders & Shipping - 

What are your shipping rates?

We offer FREE domestic shipping for orders over $150. We charge a $10 flat rate fee for orders under $150. Orders less than $2,000 will be shipped via USPS Ground Advantage unless otherwise requested. Orders over $2,000 will be shipped via UPS Ground and require signature unless otherwise requested.

  • $25 for shipping to Canada and Mexico. We ship to the rest of the world for a $30 flat rate fee using DHL Express. 
  • USPS Express Shipping is available for $30 and expedites arrival within 1-3 business days.
  • Items that are marked as Additional Shipping will require a shipping quote once the order has been placed.

Shipping Carrier preference requests may be available within 24 hours of order placement 

    • UPS Ground Shipping 
    • UPS Overnight Shipping = Additional shipping quote will be provided for payment
    • UPS Signature request may require additional fees

      Please note, for orders over $2,000 we ship via UPS Ground and require a signature for delivery. If you do not require a signature, we will assist with filing claims for lost packages, but we cannot be responsible for missing packages once accepted by the third-party carrier. Should claims determine mis-delivery then STAG will issue a replacement or refund to the original payment method. 


      How do I place an order for Curbside Pickup?

      Check out our Curbside Pickup FAQ here.


      How can I change my order?

      We'll do our best to act on changes sent to weborders@stagprovisions.com or via phone at 512.939.3911. We are unable to make changes on any orders that have already been shipped. Customers are responsible for any change of address, package intercept fees or loss of goods if an incorrect or non-secure address has been entered at checkout. If an order change, cancellation, or delivery signature is requested please contact us within 24 hours of placing your order. 


      What is your shipping & handling policy?

      We do our best to pull, pack and ship orders within 24hrs of placement. In most cases orders received on weekends, holidays, and after noon CST will be processed and shipped the next business day. Please note that we do not ship to multiple addresses per order and that our shipping timelines may vary during high volume periods.


      Where do you ship from?

      Orders are primarily processed and shipped from Austin, Texas. In some circumstances, orders will be fulfilled from multiple STAG store locations based on inventory availability. The majority of Daughters orders are shipped from the flagship Daughters store in Austin, Texas.


      What if I have a delivery issue? 

      Please note most orders arrive without issue but some encounter delivery issues.  We always recommend shipping to a secure address where packages are left in a safe location. Occasionally a carrier will mark a package as "delivered" before it's been physically dropped off. Please allow an additional 48 hours for delivery noting packages may say "delivered" up to 48 hours before arrival. 

      Please check areas of the address provided including: 

        • Common suggestions are the front and back porch, side door(s), garage area, landscaping, mailbox, and mail room to make sure it’s not misplaced or hidden.
        • Please check with any relevant neighbors, housemates, concierges, and coworkers if they may have received your order in error.
        • If you haven't received your package, contact us within 4 days of stated tracking delivery date. We'll do everything we can to help!

      Please note that in some cases we must file a carrier claim and a refund will not be issued until the determination of the carrier investigation.


      When will my order ship?  

      Weekend Deliveries

      Please note that orders placed on Fridays may ship on the following Monday, as USPS does not pick up on Saturdays.


      Do you ship internationally?

      We sure do. It's $25 for our neighbors in Canada & Mexico and we ship to the rest of the world for $30, flat rate. All orders are shipped via DHL Express, except for orders going to Russia where we ship with USPS. Please note: international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, customs fees, and taxes. Customers are responsible for following all of their local requirements with the applicable local agencies.



      International customers are responsible for all return shipping costs. We do not have ability to provide international return shipping labels at this time.

      International customers are responsible for all duties, customs fees, and taxes as well as an additional flat rate shipping charge on all outgoing exchange shipments.

      For any international orders that are refused on delivery, we will process a refund for all goods once they are received by STAG less the original shipping fee plus a 10% restocking fee.


      Orders placed through Instagram & Facebook Shop 

      Order confirmation emails for orders placed on Instagram and Facebook Shop are sent from no-reply@shopping.instagram.com or no-reply@shopping.facebook.com.


      What is your return/exchange policy? 

      All in-store and online purchases (except for final sale items) are eligible for a full refund within 30 days of the purchase date. Goods marked as FINAL SALE are not eligible for return or exchange. All returns and exchanges must be free from wear, stains, odor, or any other condition that would prevent the item from being sold as new. Products must be returned in original packaging and we cannot accept shoes sent back in damaged or taped boxes. Any items that are not in sellable condition will be returned to sender or refused without a refund.


      How will I get my refund? 

      All refunds will be credited to the original form of payment minus applicable shipping fees unless store credit is selected. If the original form of payment is no longer valid, we will only be able to offer store credit for the goods returned. Please allow 5 business days for processing upon delivery. Slight delays may occur during promotional periods. Please contact weborders@stagprovisions.com with any questions.


      How do I return or exchange an item?

      To make a standard exchange, please visit our Returns Center and follow the prompts which will lead you to select either 'return' or 'exchange' for each specified item. 

      We also offer Instant Exchanges which allows you to immediately shop with your return credit before shipping your return, and your new order will then be filled right away. To use this feature, credit card authorization is required. If you would like to exchange without using Instant Exchanges, we will process your exchange order* once you have shipped us your return and it is in transit with the carrier. You’ll receive an Order Update email from us with tracking information once your exchange order ships.

      * Please note — we can't guarantee the item(s) you request for exchange will be in stock by the time your return is shipped and exchange order created. If the item you requested is out of stock, we will process a refund for your returned item(s).  

      If you select to 'Shop Now' during the return and exchange process, you are able to shop directly from our catalog using your exchange credit, plus an additional $10 credit towards your purchase of greater value.


      For domestic customers returning goods to STAG, we'll automatically provide you with a prepaid return shipping label the value of which will be deducted from your total refund once your return has been processed. If you would prefer to organize your own shipping label, please reach out to us at weborders@stagprovisions.com.

      Please note, any purchase paid in cash will only be eligible for refund in-store.


      Last updated: January 5th, 2024