WHAT IS YOUR RETURN & EXCHANGE POLICY?

All in-store and online purchases (except for final sale items) are eligible for a full refund within 30 days of the purchase date. Goods marked as FINAL SALE are not eligible for return or exchange. All returns and exchanges must be free from wear, stains, odor, or any other condition that would prevent the item from being sold as new. Products must be returned in original packaging and we cannot accept shoes sent back in damaged or taped boxes. Any items that are not in sellable condition will be returned to sender or refused without a refund.

HOW WILL I GET MY REFUND?

All refunds will be credited to the original form of payment minus applicable shipping fees unless store credit is selected. If the original form of payment is no longer valid, we will only be able to offer store credit for the goods returned.Please allow 5 business days for processing upon delivery. Slight delays may occur during promotional periods. Please contact weborders@stagprovisions.com with any questions.

HOW DO I RETURN OR EXCHANGE AN ITEM?

To make a standard exchange, please visit our Returns Center and follow the prompts which will lead you to select either 'return' or 'exchange' for each specified item. 

We also offer Instant Exchanges which allows you to immediately shop with your return credit before shipping your return, and your new order will then be filled right away. To use this feature, credit card authorization is required. If you would like to exchange without using Instant Exchanges, we will process your exchange order* once you have shipped us your return and it is in transit with the carrier. You’ll receive an Order Update email from us with tracking information once your exchange order ships.

* Please note — we can't guarantee the item(s) you request for exchange will be in stock by the time your return is shipped and exchange order created. If the item you requested is out of stock, we will process a refund for your returned item(s).  

If you select to 'Shop Now' during the return and exchange process, you are able to shop directly from our catalog using your exchange credit, plus an additional $10 credit towards your purchase of greater value.

For domestic customers returning goods to STAG, we'll automatically provide you with a prepaid return shipping label the value of which will be deducted from your total refund once your return has been processed. If you would prefer to organize your own shipping label, please reach out to us at weborders@stagprovisions.com.

Please note, any purchase paid in cash will only be eligible for refund in-store.

To see our full FAQ, please click here

WHAT ARE YOUR SHIPPING RATES?

We offer FREE domestic shipping for orders over $150. We charge a $10 flat rate fee for orders under $150. Orders less than $2,000 will be shipped via USPS Ground Advantage unless otherwise requested. Orders over $2,000 will be shipped via UPS Ground and require signature unless otherwise requested.

• - $25 for shipping to Canada and Mexico. We ship to the rest of the world for a $30 flat rate fee using DHL Express. 
• - USPS Express Shipping is available for $30 and expedites arrival within 1-3 business days.
• - Items that are marked as Additional Shipping will require a shipping quote once the order has been placed.

Shipping Carrier preference requests may be available within 24 hours of order placement 

• - UPS Ground Shipping 
• - UPS Overnight Shipping = Additional shipping quote will be provided for payment
• - UPS Signature request may require additional fees

*Please note, for orders over $2,000 we ship via UPS Ground and require a signature for delivery. If you do not require a signature, we will assist with filing claims for lost packages, but we cannot be responsible for missing packages once accepted by the third-party carrier. Should claims determine mis-delivery then STAG will issue a replacement or refund to the original payment method. 

HOW CAN I CHANGE MY ORDER?

We'll do our best to act on changes sent to weborders@stagprovisions.com or via phone at(512) 939-3911. We are unable to make changes on any orders that have already been shipped. Customers are responsible for any change of address, package intercept fees or loss of goods if an incorrect or non-secure address has been entered at checkout. If an order change, cancellation, or delivery signature is requested. Please contact us within 24 hours of placing your order.

WHAT IS YOUR SHIPPING & HANDLING POLICY?

We do our best to pull, pack and ship orders within 24 hours of placement. In most cases orders received on weekends, holidays, and after noon CST will be processed and shipped the next business day. *Please note that we do not ship to multiple addresses per order and that our shipping timelines may vary during high volume periods.

INTERNATIONAL PURCHASES - PLEASE NOTE

International customers are responsible for all return shipping costs. We do not have ability to provide international return shipping labels at this time.

International customers are responsible for all duties, customs fees, and taxes as well as an additional flat rate shipping charge on all outgoing exchange shipments.

For any international orders that are refused on delivery, we will process a refund for all goods once they are received by STAG less the original shipping fee plus a 10% restocking fee.

To see our full FAQ, please click here

Link to STAG FAQ