Shipping policy
WHAT ARE YOUR SHIPPING RATES?
We offer FREE domestic shipping for orders over $200. We charge a $12 flat rate fee for orders under $200. Orders less than $2,000 will be shipped via USPS Ground Advantage unless otherwise requested. Orders over $2,000 will be shipped via UPS Ground and require signature unless otherwise requested.
- We offer international shipping to Canada, Mexico, & the rest of the world for a flat rate of $50 using DHL Express.
- USPS Express Shipping is available for $35 and expedites arrival within 1-3 business days.
- Items that are marked as Additional Shipping will require a shipping quote once the order has been placed.
- Shipping Carrier preference requests may be available within 24 hours of order placement
- UPS Ground Shipping
- UPS Overnight Shipping = Additional shipping quote will be provided for payment
- UPS Signature request may require additional fees
*Please note, for orders over $2,000 we ship via UPS Ground and require a signature for delivery. If you do not require a signature, we will assist with filing claims for lost packages, but we cannot be responsible for missing packages once accepted by the third-party carrier. Should claims determine mis-delivery then STAG will issue a replacement or refund to the original payment method.
DO YOU SHIP INTERNATIONALLY?
We sure do. We offer international shipping to Canada, Mexico, & the rest of the world for a flat rate of $50. All orders are shipped via DHL Express, except for orders going to Russia where we ship with USPS. Please note: international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, customs fees, and taxes. Customers are responsible for following all of their local requirements with the applicable local agencies.
For any international orders that are refused on delivery, we will process a refund for all goods once they are received by STAG less the original shipping fee plus a 10% restocking fee.
WHERE DO YOU SHIP FROM?
Orders are primarily processed and shipped from Austin, Texas. In some circumstances, orders will be fulfilled from multiple STAG store locations based on inventory availability. The majority of Daughters orders are shipped from the flagship Daughters store in Austin, Texas.
HOW CAN I CHANGE MY ORDER?
We'll do our best to act on changes sent to support@stagprovisions.com or via phone at 512.939.3911. We are unable to make changes on any orders that have already been shipped. Customers are responsible for any change of address, package intercept fees or loss of goods if an incorrect address has been entered at checkout.
HOW ARE TAXES CALCULATED ON ONLINE ORDERS?
Due to state laws, we currently collect taxes on orders shipping to the following states; California, Georgia, Illinois, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia and Washington. This list is subject to change - please contact us directly for up to date information.
WHAT IF THE ITEM I WANT IS SOLD OUT?
If you missed out you can always write to us at support@stagprovisions.com. There is always a chance that we may get the product you’re interested in back in stock. The best way to stay up to date on product deliveries and new arrivals is to sign up for our email newsletter and to follow us on Instagram.
WHAT IS YOUR SHIPPING & HANDLING POLICY?
We do our best to pull, pack and ship orders within 48hrs of placement. In most cases orders received on weekends, holidays, and after noon CST will be processed and shipped the next business day. Please note that we do not ship to multiple addresses per order and that our shipping timelines may vary during high volume periods. Timelines for fulfillment may be longer during sales, promotions, & during the holidays.
