Refund policy

WHAT IS YOUR RETURN/EXCHANGE POLICY? 

All in-store and online purchases (except for final sale items) are eligible for a full refund within 30 days of the purchase date. Goods marked as final sale are not eligible for return. All returns and exchanges must be free from wear, stains, odor, or any other condition that would prevent the item from being sold as new. Any items that are not in sellable condition will be returned to sender or refused without a refund.

All refunds will be credited to the original form of payment minus applicable shipping fees. If the original form of payment is no longer valid we will only be able to offer store credit for the goods returned.

Some exclusions apply to One and Done sale items - find out more here.

HOW DO I RETURN OR EXCHANGE AN ITEM?

If for any reason you would like to return an item you've purchased please visit stagprovisions.com/returns and follow the instructions to initiate your return or exchange.

All returns or exchanges for items purchased in-store can either be brought back to one of our store locations or mailed-in via our online returns portal. Please note, any purchase paid in cash will only be eligible for refund in-store.

For domestic customers returning goods to STAG, we'll automatically provide you with a prepaid return shipping label the value of which will be deducted from your total refund once your return has been processed. If you would prefer to organize your own shipping label, please reach out to us at support@stagprovisions.com.

INTERNATIONAL PURCHASES - PLEASE NOTE 

International customers are responsible for all return shipping costs. We do not have ability to provide international return shipping labels at this time.

International customers are responsible for all duties, customs fees, and taxes as well as an additional flat rate shipping charge on all outgoing exchange shipments.

For any international orders that are refused on delivery, we will process a refund for all goods once they are received by STAG less the original shipping fee plus a 10% restocking fee.