FAQ & Customer Service

What’s your phone number?

Online: (512) 939-3911
Austin, Texas: (512) 373-7824
Dallas, Texas: (214) 599-2143

Daughters: (512) 614-1600

What are your hours of operation?

Online Customer Service
Monday - Friday: 9am - 5pm CST

STAG Austin
Monday - Thursday: 11am - 7pm CST
Friday & Saturday: 11am - 8pm CST
Sunday: 11am - 6pm CST

STAG Dallas
Monday - Saturday: 11am - 7pm CST
Sunday: 11am - 6pm CST

Daughters
7 Days A Week: 11am - 6pm CST

What is your address?

Austin, Texas: 1423 South Congress Ave., Austin, TX 78704
Dallas, Texas: 3130 Knox St., Suite 110, Dallas, TX 75205

Daughters: 1210 S Congress Ave, Austin, TX 78704

What's your email address?

Online: weborders@stagprovisions.com
Austin, Texas: austin@stagprovisions.com
Dallas, Texas: dallas@stagprovisions.com

Daughters: info@shopdaughters.com

Who should you contact for press inquiries? 

marketing@stagprovisions.com

What are your shipping rates?

We offer FREE domestic shipping for orders over $150. We charge a $10 flat rate fee for orders under $150. It's $25 for shipping to Canada and Mexico. We ship to the rest of the world for a $30 flat rate fee using DHL Express, except for orders going to Russia where we ship with USPS. Items that are marked as Additional Shipping will require a shipping quote once the order has been placed.

How do I place an order for Curbside Pickup?

Check out our Curbside Pickup FAQ here.

Do you ship internationally?

We sure do. It's $25 for our neighbors in Canada & Mexico and we ship to the rest of the world for $30, flat rate. All orders are shipped via DHL Express, except for orders going to Russia where we ship with USPS. Please note: international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, customs fees, and taxes. Customers are responsible for following all of their local requirements with the applicable local agencies.

For any international orders that are refused on delivery, we will process a refund for all goods once they are received by STAG less the original shipping fee plus a 10% restocking fee.

Where do you ship from?

Orders are primarily processed and shipped from Austin, Texas. In some circumstances, orders will be fulfilled from multiple STAG store locations based on inventory availability. The majority of Daughters orders are shipped from the flagship Daughters store in Austin, Texas.

How can I change my order?

We'll do our best to act on changes sent to weborders@stagprovisions.com or via phone at 512.939.3911. We are unable to make changes on any orders that have already been shipped. Customers are responsible for any change of address, package intercept fees or loss of goods if an incorrect address has been entered at checkout.

How are taxes calculated on online orders?

Due to state laws, we currently collect taxes on orders shipping to the following states; California, Georgia, Illinois, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia and Washington. This list is subject to change - please contact us directly for up to date information.

What if the item I want is sold out?

If you missed out you can always write to us at weborders@stagprovisions.com. There is always a chance that we may get the product you’re interested in back in stock. The best way to stay up to date on product deliveries and new arrivals is to sign up for our email newsletter and to follow us on Instagram.

What is your shipping & handling policy?

We do our best to pull, pack and ship orders within 24hrs of placement. In most cases orders received on weekends, holidays, and after noon CST will be processed and shipped the next business day. Please note that we do not ship to multiple addresses per order and that our shipping timelines may vary during high volume periods.

What is your return/exchange policy? 

All in-store and online purchases (except for final sale items) are eligible for a full refund within 30 days of the purchase date. Goods marked as FINAL SALE are not eligible for return or exchange. All returns and exchanges must be free from wear, stains, odor, or any other condition that would prevent the item from being sold as new. Any items that are not in sellable condition will be returned to sender or refused without a refund.

How do I return or exchange an item?

To make a standard exchange, please visit our Returns Center and follow the prompts which will lead you to select either 'return' or 'exchange' for each specified item. 
 

We also offer Instant Exchanges which allows you to immediately shop with your return credit before shipping your return, and your new order will then be filled right away. To use this feature, credit card authorization is required. If you would like to exchange without using Instant Exchanges, we will process your exchange order* once you have shipped us your return and it is in transit with the carrier. You’ll receive an Order Update email from us with tracking information once your exchange order ships.
* Please note — we can't guarantee the item(s) you request for exchange will be in stock by the time your return is shipped and exchange order created. If the item you requested is out of stock, we will process a refund for your returned item(s).  

If you select to 'Shop Now' during the return and exchange process, you are able to shop directly from our catalog using your exchange credit, plus an additional $10 credit towards your purchase of greater value.
 

For domestic customers returning goods to STAG, we'll automatically provide you with a prepaid return shipping label the value of which will be deducted from your total refund once your return has been processed. If you would prefer to organize your own shipping label, please reach out to us at weborders@stagprovisions.com.

Please note, any purchase paid in cash will only be eligible for refund in-store.

Orders placed through Instagram & Facebook Shop

Order confirmation emails for orders placed on Instagram and Facebook Shop are sent from no-reply@shopping.instagram.com or no-reply@shopping.facebook.com.

Orders placed using Shop Pay Installments: 

If you placed an order using Shop Pay Installments and have any questions, please see Shop Pay Installments FAQ.

INTERNATIONAL PURCHASES - PLEASE NOTE 

International customers are responsible for all return shipping costs. We do not have ability to provide international return shipping labels at this time.

International customers are responsible for all duties, customs fees, and taxes as well as an additional flat rate shipping charge on all outgoing exchange shipments.

For any international orders that are refused on delivery, we will process a refund for all goods once they are received by STAG less the original shipping fee plus a 10% restocking fee.

 

Last updated: September 27, 2023